Lisa Brown, a volunteer for a missions organization in Spokane, Wash., had been attempting to cancel her Comcast cable service after her family was experiencing financial difficulties, according to consumer advocate blog. Instead of immediately canceling her service, Brown's call was escalated to a retention specialist, who tried to persuade her to keep her cable and sign a new two year contract.
Brown was able to eventually cancel her service, but noticed an unwelcome surprise on her billing statement: her husband's name has been changed from "Ricardo Brown" to "A**hole Brown." Brown attempted to correct the issue by visiting her local Comcast office and spoke to higher ups in the Washington area, but no no avail.
Source: ABC7