STUDY: Most People Don't Answer the Phone Anymore, Thanks to Robocalls

Americans are now getting so many robocalls on a regular basis that many are simply choosing not to answer the phone altogether.

That’s one big takeaway from a report released Tuesday by Hiya, a Seattle-based spam monitoring service that analyzed activity from 450,000 users of its app to determine the scope of unwanted robocalling – and how phone users react when they receive an automated call.

Consistent with other analyses, Hiya’s report found that the number of robocalls is on the rise. About 26.3 billion robocalls were placed to U.S. phone numbers last year, Hiya said, up from 18 billion in 2017. One report last year projected that as many as half of cellphone calls in 2019 could be spam.

While many businesses have legitimate purposes for using robocalls – think package delivery services, home maintenance technicians and banks – unwanted robocalls represent a growing challenge for regulators and telecom companies.

In its analysis of a month’s worth of calling data, Hiya found that each of its app users reported an average of 10 unwanted robocalls. Many more incoming calls, about 60 on average, were from unrecognized numbers or numbers not linked to a person in the recipient’s address book. What’s more, about half of cellphone calls are not being answered at all, according to Hiya, whose systems integrate with lists of known and suspected spam numbers maintained by the Federal Communications Commission and the Federal Trade Commission.

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